Frequently Asked Questions (FAQs) | The Holiday Shop - Holiday Decor, Gifts & Treats in South Africa
FREQUENTLY ASKED QUESTIONS
Everything You Need to Know About Shopping With Us
At The Holiday Shop, we specialize in premium holiday décor, gifts, and festive treats, helping you create magical moments for every occasion. Whether you’re decorating for Christmas, Easter, Valentine’s Day, or Halloween, our collections are carefully curated to bring joy to your home and business. Since 2021, we have been a trusted provider of high-quality seasonal decorations across South Africa, ensuring that every celebration is memorable and stylish.
With so many online stores offering similar products, it’s important to shop from a trusted and authentic source. The Holiday Shop is the only official store for holiday décor, festive gifts, and treats under our brand name. To avoid confusion, always purchase directly from www.theholidayshop.co.za. Below, we’ve answered some of the most common questions to help you shop with confidence and ensure you’re getting genuine products from South Africa’s premier holiday décor store.
Explore our FAQ section to learn more about our products, shipping, returns, and how to verify that you’re shopping from the right store. If you have any further questions, feel free to reach out to our customer support team, and we’ll be happy to assist you!
WHITE CHRISTMAS TREE DECORATIONS
We offer a curated selection of minimalist and classic designs for any festive setup. White decorations create a minimalist and modern look while also complementing traditional, rustic, and festive themes.
- Minimalist & Elegant – Perfect for a monochrome aesthetic.
- Versatile Color Pairing – Pairs beautifully with silver, gold, red, and green.
- Fits Any Theme – Works with modern, rustic, and classic Christmas styles.
- Adds Sophistication – Subtle accents that elevate holiday décor.
During the Christmas season, we offer a wide range of white Christmas decorations, from ornaments and garlands to snowflakes and twinkling lights. To browse our collection, visit our Christmas section and shop festive decorations that suit your style.
💡 Follow The Holiday Shop on Facebook for Updates. Check out our The Holiday Shop Facebook Page and new arrivals to stay ahead of the season’s trends!
DO YOU SHIP INTERNATIONALLY?
We make holiday shopping easy with reliable nationwide delivery and seamless order processing. Currently, we do not offer international shipping, but we deliver nationwide across South Africa using trusted courier providers.
Nationwide Delivery Across South Africa
We proudly ship to all major cities and regional areas, ensuring that your order arrives safely and on time. Our courier partners include Fastway, The Courier Guy, and DSV, who specialize in secure and efficient deliveries.
How to Place an Order & Calculate Shipping Fees
- Browse our collection of holiday essentials, décor, gifts, and treats.
- Add your favorite items to your cart.
- Proceed to checkout and enter your delivery address.
Our system will automatically calculate the delivery fee based on your location. - Complete your order, and we’ll take care of the rest!
- Visit our Shop All Link To Shop Now!
To ensure a smooth shopping experience, we have a detailed returns and refunds policy in place. Please review our policy by visiting:
🔗 Returns & Refunds Policy
For any additional questions, our customer support team is happy to assist.
Estimated Delivery Times by Region Standard Shipping:
- Outlying Areas: 4-7 working days
- Main City Centres: 3-7 working days
- Western & Eastern Cape: 5-7 working days
- KwaZulu-Natal (KZN): 3-5 working days
- Weekend & public holiday deliveries may not be available in all areas.
- Door-to-door delivery ensures that your package arrives safely at your specified location.
Tip: For the fastest shipping experience, ensure your address details are correct and complete during checkout.
Please note: Processing times may be slightly longer during promotional periods due to high demand.
We understand the importance of timely and reliable delivery for all your holiday decor, gifts, and treats at The Holiday Shop. That’s why we’ve partnered with Fastway, The Courier Guy, and DSV, leading courier providers known for their fast, secure, and efficient shipping services across South Africa.
Once your order is dispatched, you will receive a tracking number that allows you to track your shipment in real-time, ensuring peace of mind and allowing you to plan accordingly for delivery.
If you have any queries or concerns about your order, our customer support team is always available to assist. Simply contact us with your order number as a reference, and we will respond promptly.
Customer Support Contact Details:
- Email: [email protected]
- Use Your Order Number As Reference
We take delivery seriously and work hard to ensure that your orders arrive on time and in perfect condition.
OFFICIAL THE HOLIDAY SHOP IN SOUTH AFRICA
To ensure you’re purchasing from the official The Holiday Shop, always visit www.theholidayshop.co.za.
Important: We do not operate under any other name or domain. If you come across a different website using similar branding, verify that it matches our official details or contact us for confirmation.
Yes! You are in the Right Place. The Holiday Shop is South Africa’s leading provider of holiday decorations, gifts, and treats. We take pride in offering exclusive, high-quality festive products for every season.
The name “The Holiday Shop” is part of our brand identity, and we are in the process of finalising our trademark to further protect our customers from misleading businesses.
HOLIDAY-THEMED TREATS & SWEETS
Celebrate the season with our premium selection of holiday-themed sweets, from classic candy canes to gourmet chocolates. We provide Seasonal holiday treats for Christmas, Halloween, Easter, Valentine’s Day, and Mother’s Day. Our selection changes throughout the year to bring you fresh, high-quality, and delicious sweets for every celebration.
Celebrate the festive season with classic Christmas sweets that bring warmth and nostalgia:
- Candy Canes – Traditional peppermint-flavored holiday favorites.
- Gingerbread Cookies – Freshly baked spiced cookies, perfect for the holidays.
- Themed Jelly Gummy Sweets – Fun and colorful gummies shaped for the season.
Get into the spooky spirit with Halloween-themed candies and chocolates:
- Lollipops – Fun, colorful, and perfect for trick-or-treating.
- Halloween-Themed Candies – Creepy and fun sweets shaped like eyeballs, zombies, and skulls.
- Chocolate-Covered Raisins – A delicious blend of chocolate and chewy goodness.
Make Easter celebrations extra sweet with our premium chocolate and marshmallow treats:
- Chocolate Hollow Eggs – Smooth, melt-in-your-mouth Easter eggs.
- White Hard Shell Chocolate Eggs (Hollow) – Crunchy outer shell with creamy chocolate inside.
- Lindt Bunnies – Iconic Swiss chocolate bunnies, perfect for gifting.
- Marshmallow Easter Eggs Covered in Chocolate – A delightful combination of soft marshmallow and rich chocolate.
Show your love with indulgent and romantic sweets:
- Chocolate Treats – A luxurious selection of creamy and rich chocolates.
- Themed Heart-Shaped Gummies – Soft and fruity treats shaped like hearts.
- Themed Chocolates – Beautifully crafted Valentine’s chocolates.
Give a sweet and thoughtful gift to the moms in your life:
- Chocolate Treats – A delicious selection of fine chocolates perfect for Mother’s Day gifting.
All of our holiday treats are freshly made and carefully packaged to ensure they arrive at your doorstep delicious and in perfect condition. Order now and add a touch of sweetness to your celebrations!
AFFORDABLE VALENTINES GIFTS FOR HER
Finding the perfect Valentine’s Day gift doesn’t have to break the bank! Surprise her with thoughtful and budget-friendly Valentine’s gifts, from luxury chocolates to personalized keepsakes
- Use Our Price Slider – Easily filter gifts within your budget range.
- Shop Exclusive Valentine’s Hampers – Thoughtfully curated gift sets.
- Browse Romantic & Personalized Gifts – Unique options to make her feel special.
- Discover Valentine’s Day Treats – Heart-shaped chocolates, gourmet sweets, and more.
💡 Pro Tip: Check out our Valentine’s Day stock for new arrivals and limited-time collections to ensure you find the best gifts before they sell out!
AFFORDABLE VALENTINES GIFTS FOR HIM
Finding the perfect Valentine’s Day gift for men doesn’t have to be expensive. At The Holiday Shop, we offer a variety of affordable and thoughtful gifts to make Valentine’s Day special.
- Personalized Valentine’s Gifts – Custom message keychains, engraved wallets, and more.
- Gourmet Treats & Chocolates – Premium chocolates, Valentine’s-themed sweets, and hampers.
- Holiday-Themed Accessories – Socks, mugs, and gift sets designed for the season.
💡 Shop our exclusive Valentine’s Day collection to discover new arrivals and seasonal bestsellers!
SEASONAL EASTER EGG COLLECTION
Celebrate Easter with premium chocolate eggs, classic flavors, and beautifully wrapped seasonal treats.
- Chocolate Easter Eggs – Traditional favorites in milk, dark, and white chocolate.
- Hollow Easter Eggs – Filled with surprises or wrapped in festive designs.
- Customized Easter Eggs – Special designs with unique fillings for the season.
Our Easter Collection launches every year ahead of the Easter holiday Weekend.
Subscribe to our newsletter to get exclusive sneak peeks and early access to our newest Easter egg flavors and designs!
CHRISTMAS DECORATIONS - TRANSFORM YOUR SPACE
Get ready for the festive season with our exclusive Christmas decorations, available from October to early December. Whether you’re decorating a small space or an entire home, we have a variety of styles to match your theme.
- Traditional Christmas Ornaments – Classic red, green, and gold holiday decorations.
- White Christmas Tree Decorations – Elegant, minimalist, and modern styles.
- Festive Lights & Garlands – Brighten up your space with twinkling Christmas décor.
💡 Enjoy Free Shipping on orders over R1000! Check our View Our Christmas Menu for Festive Deals & Launch Dates.
HALLOWEEN COSTUMES & ACCESSORIES
Which Halloween Costumes Do You Have?
At The Holiday Shop, we stock a variety of spooky and fun Halloween costumes every season. Our collection includes:
Classic Halloween Costumes – Witches, vampires, and ghosts.
Kids’ Halloween Outfits – Adorable and age-appropriate designs.
Halloween Accessories & Props – Masks, makeup, and decorative pieces.
🎯 Stock is limited And Changes Each Season! Shop early for the best selection and ensure delivery before Halloween night!
Check When our Halloween Season Launches, by Following our Social Media Pages. Here is a Link to The Holiday Shop’s Instagram Page
BUY CHOCOLATE EASTER BUNNIES
Yes! At The Holiday Shop, we offer a wide selection of chocolate Easter bunnies available in various flavors. These festive treats are perfect for Easter celebrations, gifts, and holiday baskets.
They Are Available in Season. Check our Socials for Updates on Launching. You Can Visit The Holiday Shop’s Facebook Page Here
- Milk Chocolate Easter Bunnies – A classic favorite.
- White Chocolate Easter Bunnies – Smooth and creamy.
- Dark Chocolate Easter Bunnies – Rich and indulgent.
- Themed & Decorated Easter Bunnies – Special designs for the season.
Please note that these designs and flavours change each season. Not All variants available
Our Easter Collection launches every year before the holiday.
View Our Easter Menu for Collection Launch Dates & New Arrivals!
SECURE PAYMENT METHODS AT THE HOLIDAY SHOP
Making payments easy, secure, and convenient for all our customers. That’s why we have partnered with Payfast, a trusted online payment gateway, to ensure your transactions are processed safely and efficiently.
When you proceed to checkout, you will be directed to the Payfast platform, where you can choose from the following secure payment options
We accept Visa and Mastercard credit and cheque cards. All transactions are securely processed through Payfast, and you will receive an email confirmation once your payment is successful.
For customers who prefer to pay directly from their bank account, our Instant EFT option allows for a safe and fast bank-to-bank transfer without needing a credit card.
Another trusted mobile payment option, Zapper allows you to make quick and secure QR code payments, making it ideal for a seamless checkout experience.
All payments made through Payfast are fully protected with SSL encryption and fraud detection technology to ensure your payment details remain safe and confidential.
HOLIDAY-THEMED TREATS AND SWEETS
At The Holiday Shop, we specialize in seasonal holiday treats for Christmas, Halloween, Easter, Valentine’s Day, and Mother’s Day. Our selection changes throughout the year to bring you fresh, high-quality, and delicious sweets for every celebration.
Celebrate the festive season with classic Christmas sweets that bring warmth and nostalgia:
- Candy Canes – Traditional peppermint-flavored holiday favorites.
- Gingerbread Cookies – Freshly baked spiced cookies, perfect for the holidays.
- Themed Jelly Gummy Sweets – Fun and colorful gummies shaped for the season.
Get into the spooky spirit with Halloween-themed candies and chocolates:
- Lollipops – Fun, colorful, and perfect for trick-or-treating.
- Halloween-Themed Candies – Creepy and fun sweets shaped like eyeballs, zombies, and skulls.
- Chocolate-Covered Raisins – A delicious blend of chocolate and chewy goodness.
Make Easter celebrations extra sweet with our premium chocolate and marshmallow treats:
- Chocolate Hollow Eggs – Smooth, melt-in-your-mouth Easter eggs.
- White Hard Shell Chocolate Eggs (Hollow) – Crunchy outer shell with creamy chocolate inside.
- Lindt Bunnies – Iconic Swiss chocolate bunnies, perfect for gifting.
- Marshmallow Easter Eggs Covered in Chocolate – A delightful combination of soft marshmallow and rich chocolate.
Show your love with indulgent and romantic sweets:
- Chocolate Treats – A luxurious selection of creamy and rich chocolates.
- Themed Heart-Shaped Gummies – Soft and fruity treats shaped like hearts.
- Themed Chocolates – Beautifully crafted Valentine’s chocolates.
Give a sweet and thoughtful gift to the moms in your life:
- Chocolate Treats – A delicious selection of fine chocolates perfect for Mother’s Day gifting.
All of our holiday treats are freshly made and carefully packaged to ensure they arrive at your doorstep delicious and in perfect condition. Order now and add a touch of sweetness to your celebrations!
EASY RETURN & REFUNDS
For More Details on Returns & Refunds, Refer To Our Policy
At The Holiday Shop, we offer a hassle-free return process to ensure customer satisfaction. If you wish to return your purchase, please refer to our detailed Return Policy for full instructions.
We’ve outlined everything you need to know to make your return quick and simple.
If you wish to return a product, submit a return or refund request through our website.
Once your request is approved, we will process your refund within 7 working days.
- Credit/Debit Card Payments: Refunds are credited back to the original payment method. Processing times may vary depending on your bank.
- Instant EFT & Payfast Payments: Refunds are credited back to your Payfast account. You can withdraw funds to your bank account or use them for future purchases.
- Bank Processing Delays: Some refunds may take a few extra days due to bank processing times.
Need Assistance with Your Refund?
If you have questions or concerns about the refund process, our customer support team is here to help!
Email us at: [email protected]